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Author Archives: Laurel Landsman
5 Ways to Upgrade to 1950s Customer Service
Do you think upgrading to 1950s customer service sounds a little like retro madness or a great idea? There is common ground between customer service now and customer service in the 1950s. You know the answer — COMMUNICATION! Inside a … Continue reading
Want Winning Customer Service — Visit the 1950s
A lot of things have changed since the 1950s. Customer service was everything to a retail or service business in the 1950s. If you drove into a gas station you would have a gas station attendant at your window immediately. … Continue reading
5 Reasons You Should Follow Your Heart in Business
Are you following your heart in your small business? It seems like such a natural idea, simply doing something you love to do and making money at it. A couple (or more) decades ago they called it “following your bliss.” I … Continue reading
How Social Media is Like A Pot Bellied Stove
Old Time Pot Bellied Stove Ever wonder how people had conversations before there were cell phones or computers? In the 1800′s they had a pot bellied stove! The pot bellied stove was the center of conversation in small towns everywhere. Every … Continue reading
6 Tips to Overcome Your Fear of Blogging
Are you a small business owner with a fear of blogging? For many small business owners, blogging may be intimidating. If you don’t consider yourself a “writer” you may be wondering if you need a blog at all. If you do need … Continue reading
Believe in Your Business Magic
We are living in a season of magic. Along with the magic of the season comes a lot of introspection as we think about the year that is drawing to a close and our plans for the coming year. Sometimes … Continue reading
Using The Write Tools for Your Small Business
What are the “write” tools to use when writing about your company? Do you have a social media presence that you frequently update to keep your customers and clients in the know? It isn’t enough to have great brochures lying around … Continue reading
5 Reasons Why Routines Are Good
Routines get a bad rap. You hear people talking about getting out of their routines to do something else. Usually that something else is exciting and fun. The key here is that it is something unusual and not part of … Continue reading
Website Waltz
I’m sure that everyone has issues and struggles when setting up their business websites. We have certain ideas about how we want it to look. I know I saw my site in my head. I saw how it would look, what I … Continue reading
High Expectations Getting You Down?
Expectations are a funny thing and they are different for each one of us whether we are starting up a new business or working on growing an existing business. Some expectations, like New Year’s resolutions, are just too high and not realistic. We … Continue reading